Accuracy of customer service management is the main key for maintaining the company long-term success. In consequence of that, Dar Makka has provided a program for managing customer interactions. This is a large database which saves all data about current customers as the company information, names of the officials, contact data, Holding orders in detail (date, content, results) and recording production stages. This enables customers to follow their orders within a perfect program that does not neglect any piece of information for achieving the highest Excellence levels.